Terms and Conditions

Welcome to VietBeautyHub.com. By accessing or using this website and our services, you agree to be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree with any part of these Terms and Conditions, you should not use our website or services.

1. Use of the Website

You agree to use our website for lawful purposes and in a way that does not infringe the rights of or restrict the use and enjoyment of this site by any other party. You must not misuse the website by introducing viruses, hacking, or attempting to gain unauthorized access to any part of the site. All content on this site is provided for general information about our services; while we strive for accuracy, we do not guarantee that the material is free from errors or omissions. We reserve the right to suspend or terminate your access to the site if you violate these terms.

2. Services and Appointments

VietBeautyHub offers cosmetic tattooing, skincare treatments, and related beauty services. Appointments can be booked online through our website. When booking, you must provide accurate and complete information (such as your name, contact details, and any relevant health information). Booking online guarantees you a slot with our certified artists, and you will receive an immediate confirmation of your appointment:contentReference[oaicite:0]{index=0}. Please arrive on time for your appointment; if you are late, we may shorten your session or reschedule your appointment as needed.

Cancellation Policy: We require at least 24 hours’ notice if you need to cancel or reschedule your appointment:contentReference[oaicite:1]{index=1}. Cancellations made with at least 24 hours notice will receive a full refund of any deposit or prepayment. If you cancel with less than 24 hours notice, or fail to show up for your appointment, we reserve the right to charge a cancellation fee (up to the amount of the service or forfeiture of any deposit):contentReference[oaicite:2]{index=2}. This policy is in place because last-minute cancellations make it difficult for us to fill the time slot, and our staff has set aside that time for you. To cancel or change an appointment, please contact us via phone or email as soon as possible.

Booking Fees and Deposits: Some services or promotions may require a booking fee or deposit to secure your appointment. If a deposit is required, it will be applied toward the cost of your service. Provided you cancel or reschedule with at least 24 hours notice, we will refund your deposit in full. If you cancel late (inside the 24-hour window) or do not show up, the deposit may be forfeited as a late cancellation fee (except in certain emergency situations at our discretion). We appreciate your understanding of these terms as they help us accommodate all clients fairly.

3. Pricing and Payments

All prices for our services are listed on our website (or will be confirmed during the booking process) and are generally quoted in Vietnamese Đồng (VND). Prices include any applicable taxes unless stated otherwise. We accept multiple forms of payment for your convenience:contentReference[oaicite:3]{index=3}. Payments can be made in cash at our salon, or online via major credit cards and digital payment methods such as PayPal and Stripe. Online payments are processed through secure third-party payment gateways. We do NOT store your credit card information on our servers – when you pay online, your payment details are handled by PayPal or Stripe through their secure systems:contentReference[oaicite:4]{index=4}. You may be subject to the terms and conditions of those payment providers when completing a transaction. If your bank account or card is in a foreign currency, be aware that exchange rates or foreign transaction fees may apply according to your bank’s policies. VietBeautyHub is not responsible for any such fees from your bank or card issuer.

If a payment fails or is reversed (for example, due to insufficient funds or a dispute), we reserve the right to cancel the associated appointment or request an alternate form of payment. All services must be paid in full by the time they are rendered, unless otherwise agreed (such as a pre-arranged installment or package plan).

4. Gift Certificates and Promotions

We may offer gift certificates or promotional vouchers for purchase or as part of special deals. Gift certificates are treated as cash for redemption purposes: they must be presented (physically or via the issued code) at the time of booking or payment to be applied. Gift vouchers are typically valid for 12 months from the date of purchase, unless a different expiration date is stated. They are transferable to another person, but are not redeemable for cash and cannot be redeemed for products (services only) unless expressly allowed. Lost or stolen gift certificates will not be replaced, so please keep them secure. If you cancel an appointment that was booked using a gift voucher, our standard cancellation policy applies: with at least 24 hours notice, the voucher will remain fully valid for future use; with less than 24 hours notice, we reserve the right to redeem up to 50% of the service value from the voucher or consider the voucher void for that booking:contentReference[oaicite:5]{index=5}.

Any ongoing promotions or discounts (such as first-time client discounts or holiday specials) are subject to the specific terms of that offer. Promotions cannot typically be combined with other offers unless explicitly stated. We reserve the right to change or withdraw any promotion at any time. Always mention or enter your promotional code at the time of booking to ensure it is applied.

5. Health and Safety

Your safety is our priority. Some of our services (for example, permanent makeup procedures like cosmetic tattooing) involve skin procedures that require certain health precautions. Before your treatment, you will be asked to complete necessary consent forms and provide a brief medical history:contentReference[oaicite:6]{index=6}. It is important that you disclose any medical conditions, allergies, skin sensitivities, or prior treatments (such as recent chemical peels, laser, or other cosmetic procedures) that could affect your service. We maintain all client information and medical history in strict confidence.

We reserve the right to refuse or postpone a service if we believe it would not be safe or suitable for you – for example, if you have a contraindication or health condition that prevents the treatment, or if you are pregnant/nursing and the treatment is not recommended. In such cases, we will explain the reason and either offer an alternative service or issue a refund for any payment made for that appointment. During your procedure, our trained technicians follow strict hygiene and safety protocols, including the use of sterile, disposable needles and tools for tattooing procedures and proper sanitization for all equipment.

After your treatment, you will be provided with aftercare instructions. It is your responsibility to follow these instructions carefully to ensure proper healing and optimal results:contentReference[oaicite:7]{index=7}. We are not liable for complications or undesired outcomes that arise due to failure to follow aftercare guidelines or from information withheld about your medical conditions. If you have any questions or concerns during the healing process, please contact us and we will be happy to assist.

6. Intellectual Property

The content on VietBeautyHub.com, including but not limited to text, images, graphics, logos, videos, design, and software, is the property of VietBeautyHub (or used under appropriate licenses) and is protected by copyright, trademark, and other intellectual property laws. All rights are reserved. You may not copy, reproduce, distribute, publish, or create derivative works from any material on this website without our prior written consent. You are welcome to download or print sections of the website for your personal, non-commercial use (for example, printing out a service description or aftercare instructions for reference), but you must not remove any copyright or proprietary notices.

Any use of our name, logo, or branding must be approved by us in writing. Unauthorized use of our intellectual property is strictly prohibited and VietBeautyHub reserves the right to take legal action against any infringement.

7. Disclaimer of Warranties

While we are committed to providing high-quality beauty services and strive for excellent results, please understand that individual results can vary. We make no guarantees or warranties, express or implied, about the outcomes of any treatment – results depend on many factors including individual skin type, aftercare, and natural variation. The information provided on our website (such as descriptions of procedures, FAQs, or blog articles) is for general informational purposes only and should not be taken as medical advice or a guarantee of results. Always consult with our professionals during your appointment about any expectations or concerns you have.

We provide the website and services on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim any warranties of any kind, either express or implied, regarding the operation of this website or the information, content, or services included on it. We do not warrant that the website will be uninterrupted or error-free, or that any defects will be corrected, or that the site or server that makes it available will be free of viruses or other harmful components. However, we do put in place reasonable measures and security protocols to maintain a safe user experience.

8. Limitation of Liability

By using our services, you acknowledge that VietBeautyHub will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services. This includes, but is not limited to, any loss of profit, loss of data, loss of goodwill, or other intangible losses, even if we have been advised of the possibility of such damages. In no event shall our liability exceed the amount you paid for the specific service in question. If you are dissatisfied with the service or any of these terms, your sole and exclusive remedy is to discontinue using our services and/or website.

Nothing in these terms shall limit our liability for any liability which cannot be excluded or limited under applicable law (for example, in the event of our gross negligence or willful misconduct, or personal injury caused by our proven negligence). However, by agreeing to these terms, you understand that you assume all responsibility for any decisions you make regarding the services you receive and that all cosmetic procedures carry some inherent risk (which will be explained to you in detail during your consultation and consent process).

9. External Links

Our website may contain links to third-party websites or services (for example, online mapping services for directions, our social media pages, or references to products we use). These links are provided for your convenience and to provide further information. However, they do not signify that we endorse the linked website(s). We have no control over the content or policies of those third-party sites, and therefore, we cannot accept any responsibility or liability for the content, security, or privacy practices of external websites. We encourage you to review the terms and privacy policies of any third-party sites you visit via links from our site.

10. Changes to Terms

VietBeautyHub reserves the right to modify or update these Terms and Conditions at any time as business needs or legal requirements evolve. If we make changes, we will post the updated Terms and Conditions on this page with a new “Last Updated” date. Changes are effective immediately upon posting. We encourage you to review this page periodically to stay informed of our latest terms:contentReference[oaicite:8]{index=8}. Your continued use of the website or our services after any modifications have been made will constitute your acknowledgment of the modified Terms and your agreement to abide by them. If you do not agree to any updated terms, you should stop using the site and services.

11. Governing Law and Dispute Resolution

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. By using our services, you agree that any dispute or claim arising out of or in connection with these terms or your use of the website/services will be subject to the exclusive jurisdiction of the courts of Vietnam. If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remaining provisions will remain in full force and effect.

In the event of any dispute, we kindly ask that you contact us first to attempt to resolve the issue amicably. Customer satisfaction is extremely important to us, and we will do our best to address any concerns.

12. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please feel free to contact us. You can reach us by email at [email protected] or by phone at (+84) 931 358 865. You may also write to or visit us at our salon locations:

• Address 1 (Da Nang): 36 An Thuong 10 Street, Bac My Phu Ward, Ngu Hanh Son District, Da Nang 55000, Vietnam
• Address 2 (Ha Noi): 3rd Floor, Commercial Center (East Tower), National Defense Academy Apartment Complex, Xuan La Ward, Tay Ho District, Hanoi, Vietnam

Our business hours are Monday to Friday, 9:00 AM – 9:00 PM, and Saturday to Sunday, 9:00 AM – 6:00 PM (Vietnam time):contentReference[oaicite:9]{index=9}. We will do our best to respond to inquiries as quickly as possible.

Last Updated: July 2025