Privacy Policy

Your privacy is important to us. This Privacy Policy explains how VietBeautyHub (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our website (VietBeautyHub.com) and related services. By accessing our site or booking our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our site or services.

1. Information We Collect

Personal Information You Provide: We only collect personal information that you voluntarily provide to us. This includes information you submit when booking an appointment, contacting us, or filling out any forms (online or in person). For example, when you book a service, we may collect your name, email address, phone number, and service preferences. If you contact us via email or through our contact form, we will collect your email address and any other information you choose to include in your message. Additionally, before certain treatments (such as permanent makeup procedures), we may ask you to fill out consent forms that include questions about your health or medical history:contentReference[oaicite:10]{index=10}; this information is collected solely to ensure your safety and to tailor the service to your needs.

Payment Information: If you make a payment online for our services, you will provide payment details (such as credit card number or PayPal account information) through our secure payment processing partners. We do not collect or store your full credit card information on our servers. Payments made via our website are processed by third-party providers like PayPal and Stripe on their secure platforms:contentReference[oaicite:11]{index=11}. We receive from these providers a confirmation of payment and basic details (e.g., your name, the amount, and the payment status) to record the transaction. Your sensitive payment information (like credit card numbers) is handled by the payment gateway and not by VietBeautyHub.

Automatically Collected Data (Usage Data): When you visit our website, our system and third-party services may automatically collect certain information about your visit for operational and analytics purposes. This can include your device’s IP address, browser type, device information, pages you visit on our site, the time and date of your visit, and the time spent on each page:contentReference[oaicite:12]{index=12}. This data is generally aggregated and not used to identify you personally. We collect this information to understand how our site is used, to monitor and improve website performance, and to ensure the security of the site. For instance, we might use this data to detect and prevent fraudulent or malicious activity.

Cookies and Similar Technologies: Our website may use “cookies” (small text files stored on your device) and similar technologies to enhance your browsing experience. For example, cookies might be used to remember your preferences or keep you logged in during a booking session. We do not use cookies to serve third-party advertisements or to collect personal data for marketing without your consent. Some cookies are essential for the website to function (for instance, our booking system might require a session cookie to work properly). You have the option to set your browser to refuse cookies or alert you when cookies are being used. However, please note that if you disable cookies, some features of our site (such as online booking) may not function correctly. For more information on cookies and how to control them, you can refer to our Cookie Policy (if available) or adjust your browser settings:contentReference[oaicite:13]{index=13}.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: We use your personal information to process and manage your appointments and provide the services you have requested. For instance, our staff will use your provided details to prepare for your visit and ensure you receive the correct treatment. Health information you provide on consent forms is used to tailor the service to your needs and to take necessary precautions for your safety.
  • To Communicate with You: We use your contact information (email and/or phone number) to send confirmations and reminders about your bookings:contentReference[oaicite:14]{index=14}, notify you of any changes or updates (like if a practitioner needs to reschedule), and to respond to inquiries or requests you send us. If you reach out to us, we will use the information you provided to reply and assist you.
  • To Process Payments: If you pay for a service online, we use the payment information to process that transaction through our secure payment providers and to keep a record of your purchases. (Note that, as stated, we do not personally store sensitive payment details.)
  • To Improve Our Services and Website: We may use aggregated usage data and feedback to improve the content, functionality, and quality of our website and services:contentReference[oaicite:15]{index=15}. For example, understanding which pages are most visited can help us optimize our site’s navigation. If we conduct surveys or request feedback, providing that information is always optional, and any responses will be used to enhance our offerings and customer service.
  • Marketing and Promotions: We may use your email address to inform you of special offers, new services, or promotions, but only if you have given us permission to do so (for example, by subscribing to a newsletter or opting in during booking). We respect your choice and will not bombard you with marketing messages. If you opt-in, each marketing email will include an option to unsubscribe or opt-out of future emails:contentReference[oaicite:16]{index=16}. *If you are a first-time client, we might also send a one-time welcome offer or follow-up email to thank you for your visit.*
  • Legal and Safety Uses: In certain cases, we may need to use or disclose information to comply with legal obligations or requests, such as fulfilling tax record-keeping requirements, or to enforce our Terms and Conditions, or to protect the rights, property, or safety of our business, our clients, or others:contentReference[oaicite:17]{index=17}. (For example, if a dispute arises regarding a payment, we may review the data related to that transaction.)

3. How We Share or Disclose Information

VietBeautyHub respects your privacy. We do not sell or rent your personal information to third parties for their marketing purposes. We only share your information in the following circumstances:

  • With Service Providers: We may share necessary information with third-party companies that provide services on our behalf to help us operate our business. These include:
    • Payment Processors: As noted, if you make an online payment, your payment details are handled by PayPal, Stripe, or similar payment gateways. They receive your information directly in order to process the payment, and then inform us of the result:contentReference[oaicite:18]{index=18}. These payment providers are responsible for securely handling your financial information and have their own privacy and security policies.
    • Booking/Scheduling Platform: Our online booking system (we use a WordPress booking plugin) will collect the details you enter to schedule appointments:contentReference[oaicite:19]{index=19}. This information is stored in our booking database so that we can manage appointments. The provider of this booking software may technically have access to the data for support purposes, but they are not permitted to use it for anything except providing the booking service to us.
    • Email/SMS Services: If we use an external service to send appointment reminders, promotional emails, or SMS notifications, we will share your necessary contact details with that service solely for the purpose of sending those communications on our behalf. For example, we might use an email marketing platform to send a newsletter (only to users who subscribed).

    All such service providers are contractually obligated to protect your information and use it only for the specific tasks we’ve requested them to perform.

  • With Our Staff: Our team members (such as our cosmetic tattoo artists, estheticians, and administrative staff) will have access to your information on a need-to-know basis. For instance, the practitioner who will perform your service will see your appointment details and any notes you provided (like relevant medical info or preferences) so they can be prepared for your session. All staff are trained to keep client information confidential and secure.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request (such as a subpoena or court order). We may also share information when we believe in good faith that such disclosure is necessary to protect our rights or the safety of our clients or others, investigate fraud, or respond to a government request:contentReference[oaicite:20]{index=20}.
  • Business Transfers: In the unlikely event that VietBeautyHub undergoes a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information might be part of the assets transferred. Should such a transfer occur, we will ensure that the new owner is bound to respect the terms of this Privacy Policy (or we will notify you to obtain any required consents).

Outside of the situations above, we will not share your personal information with third parties unless we have your explicit consent to do so.

4. Third-Party Links and Features

Our website may contain links to external websites or include embedded content and features (for example, a YouTube video demonstrating our services, an embedded map for directions, or social media widgets to follow our pages). Please be aware that when you click on a third-party link or interact with third-party content, you may be providing information directly to those external services, and their own privacy policies will apply:contentReference[oaicite:21]{index=21}. We do not control the content or data practices of these third-party sites.

For example, if you use the Google Maps feature on our Contact page to get directions, Google may collect data about your interaction under Google’s privacy policy. Likewise, if you click the Facebook or Instagram icons on our site to visit our social media pages, those platforms may place cookies or track usage according to their policies. We encourage you to read the privacy policies of any external websites or services you visit via links or embeds on our site. VietBeautyHub is not responsible for how those third parties collect or use your data.

5. Data Security

We take reasonable measures to protect the security of your personal information. Our website is secured with SSL encryption (you will see “https://” in the URL, indicating that data between your browser and our site is encrypted):contentReference[oaicite:22]{index=22}. We also use reputable hosting services and security tools to prevent unauthorized access to our site and databases. Only authorized personnel are allowed to access personal data, and they are required to keep that information confidential.

Despite our best efforts, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security:contentReference[oaicite:23]{index=23}. It is important for you as well to protect against unauthorized access to your account (for instance, by keeping your email and booking confirmations secure). If you have any reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your personal data has been compromised), please contact us immediately so we can investigate and resolve the issue.

6. Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes for which you provided it, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may keep your contact information and appointment records on file to maintain a history of services you’ve received (which can be useful for follow-up treatments or reference). If you have filled out consent forms or medical questionnaires, we retain those records to comply with professional standards and in case they are needed for reference in future appointments.

If you no longer wish us to use your information, you may request that we delete it (see the “Your Rights” section below). However, please note that we may need to retain certain information for record-keeping purposes, to complete transactions you initiated, or to comply with legal obligations (for instance, records of purchases for tax and accounting requirements, or to resolve disputes, enforce our agreements, or as otherwise required by law). When we no longer have a legitimate need to retain your personal information, we will securely dispose of it or anonymize it so that it can no longer be associated with you.

7. Your Rights and Choices

You have rights regarding your personal information and how we handle it:

  • Access and Correction: You may request details of personal information that we hold about you. We will provide you with a copy of the data we have about you, usually within a reasonable time frame. If you believe that any information we are holding on you is incorrect or incomplete, please contact us so we can promptly correct or update it.
  • Deletion (Right to be Forgotten): You can request that we delete the personal data we hold about you. Upon your request, we will remove or anonymize the information we have about you, unless we are required to keep it for legal reasons. For example, if you had an appointment with us, we may need to retain certain details of that transaction for financial record purposes, but we can delete contact information and any optional data upon request.
  • Withdraw Consent: If we are processing your personal information based on your consent (for example, you consented to receive marketing emails), you have the right to withdraw that consent at any time. You can unsubscribe from marketing communications by clicking the “unsubscribe” link in any email we send, or by contacting us directly and requesting to be removed from our mailing list:contentReference[oaicite:24]{index=24}.
  • Opt-Out of Cookies: As mentioned in the Cookies section, you can control or delete cookies through your browser settings. If we have any non-essential cookies (like analytics), you may also have the option on our site to opt out of those. However, essential cookies for site function cannot be disabled if you wish to use those site features (like booking).
  • EU/UK Residents – GDPR Compliance: If you are located in the European Union, United Kingdom, or other regions with data protection laws, you may have additional rights under those laws (such as the General Data Protection Regulation (GDPR)). These can include the right to restrict processing of your data, the right to object to processing (in certain circumstances), and the right to data portability. VietBeautyHub is committed to honoring these rights. For instance, you can request that we export your data in a commonly used format for portability. You can also object to certain uses of your data (like direct marketing) and we will accommodate such requests as required by applicable law.

To exercise any of your rights above, please contact us using the contact details provided in the “Contact Us” section of this Privacy Policy. We may need to verify your identity (for example, by asking you to confirm some details we have on file) before fulfilling certain requests, to ensure that we do not disclose or delete data improperly at someone else’s request.

8. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from anyone under 16 years of age without parental consent. If you are under 16, please do not use our booking system or provide any personal information on the website. If we discover that we have inadvertently collected personal information from a child under 16 without proper consent, we will delete that information as soon as possible.

For parents or guardians: if you believe that your child under 16 may have provided us with personal information, please contact us immediately so that we can take appropriate actions. Note that VietBeautyHub’s services (such as permanent makeup or invasive beauty procedures) are generally intended for adults. We require clients to be at least 18 years old for certain procedures (or have parental consent where applicable by law for younger clients on non-invasive services). We will verify age and obtain necessary guardian permissions as required before providing services to anyone under 18.

9. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on this page and update the “Last Updated” date below. If the changes are significant, we may also provide a more prominent notice (such as a notification on our website or sending an email notification, if appropriate). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information:contentReference[oaicite:25]{index=25}. Your continued use of the VietBeautyHub website and services after any changes to this policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us. We are here to help and will respond as promptly as possible. You can reach us by:

  • Email: [email protected]
  • Phone: (+84) 931 358 865
  • Mailing Address: 36 An Thuong 10 Street, Bac My Phu Ward, Ngu Hanh Son District, Da Nang 55000, Vietnam (Attn: Privacy Officer)
    (You may also contact or visit our second location in Hanoi: 3rd Floor, Commercial Center, East Tower, National Defense Academy Apartment Complex, Xuan La Ward, Tay Ho District, Hanoi, Vietnam.)

We value your trust in us and will do everything we can to address any issues regarding your privacy and the security of your personal information.

Last Updated: July 2025

 

Privacy Policy